Accessibility Statement

This accessibility statement applies to Counter Context Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is run by Counter Context Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

The website is designed to meet AA accessibility standards. If you cannot access something you need, please tell us about it at

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

We’ve also made the website text clear and understandable. We understand that some of this text may not be simple for everyone to understand. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call: 0808 196 9119

We’ll consider your request and get back to you within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.


Some of our images do not meet accessibility standards:

Some images are not fully accessible. Some images are decorative. We’ll work through this list and update them with alternative text. We plan to have these images accessible by the end of September 2023. Some images are from the social media feeds which we cannot control.

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We are not able to fix these issues so are looking for an alternative provider of this service.

Content that’s not within the scope of the accessibility regulations

Any new PDFs or maps we publish will meet accessibility standards.

What are we doing to improve accessibility?

We use AbilityNet resources and Siteimprove to check the accessibility of our website. These tools give us recommendations on how to fix accessibility issues. We will deal with serious issues first.

Reporting accessibility problems with the website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at:

Preparation of this accessibility statement

This statement was prepared on 26 June 2023. It was last updated on 29 August 2023.

This website was last tested on 26 June 2023. The test was carried out by Counter Context Ltd.

We selected 3 pages from our website that covered a range of functionality.

  1. Home page: Our newsletter sign-up form appears here and across other pages of the website.
  2. About page: This has clickable  buttons to go through to multiple pages.
  3. Construction project page: this includes images of maps.

All these pages were tested against the WGAC 2.1 criteria using SiteImprove Accessibility test checker Chrome extension tool in desktop.